how to handle problematic group members in a way that ensures everyone feels heard, included, and validated.

 Ethical Issues in Human Services 
Assignment Content
After watching the video attached below, please respond to the following questions:
How would you handle group members that you are finding problematic?
What would you do to make sure everyone feels heard, included and validated in a group session?
Discuss how you would handle your group members becoming defensive with each other, or with you. How would you intervene?
Video: Facilitating Small Groups
Your response must be a minimum of 1 page
APA Format, 1 and half pages. 
Chapter 11
Course Materials- Becoming a Helper, Corey G and Corey S, 8th edition, Cengage Learning ISBN-10: 0357366301 Mindtap